Last updated: 2/11/2026

Zalandex is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

1. Our Commitment

We believe that everyone should be able to shop online with ease and confidence. Our goal is to make our website accessible to all users, regardless of their abilities or the technology they use.

We are committed to following the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards to ensure our website is accessible to people with diverse abilities.

2. Conformance Status

The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.

Zalandex is partially conformant with WCAG 2.1 Level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

3. Accessibility Features

Our website includes the following accessibility features:

Keyboard Navigation

• All interactive elements are accessible via keyboard
• Logical tab order throughout the site
• Visible focus indicators on interactive elements
• Skip navigation links to bypass repetitive content

Screen Reader Support

• Semantic HTML markup for proper structure
• ARIA labels and descriptions where needed
• Alternative text for all meaningful images
• Descriptive link text and button labels
• Proper heading hierarchy (H1-H6)

Visual Design

• Sufficient color contrast ratios (WCAG AA compliant)
• Text resizing up to 200% without loss of functionality
• No reliance on color alone to convey information
• Clear and readable typography
• Consistent navigation and layout

Forms and Input

• Clear labels for all form fields
• Error messages that are descriptive and helpful
• Input validation with clear feedback
• Autocomplete attributes for common fields

Multimedia

• Alternative text for product images
• Captions for video content (where applicable)
• Controls for auto-playing content

4. Assistive Technologies

Our website is designed to be compatible with the following assistive technologies:

• Screen readers (JAWS, NVDA, VoiceOver, TalkBack)
• Screen magnification software
• Speech recognition software
• Alternative input devices
• Browser accessibility features

5. Browser Compatibility

Our website is tested and optimized for the following browsers with accessibility features enabled:

• Google Chrome (latest version)
• Mozilla Firefox (latest version)
• Apple Safari (latest version)
• Microsoft Edge (latest version)

6. Known Limitations

Despite our best efforts, some limitations may exist. We are aware of the following accessibility challenges and are working to address them:

• Some third-party content may not be fully accessible
• Complex interactive features may require additional keyboard shortcuts
• Some PDF documents may not be fully accessible (we're working on alternatives)
• Older product images may lack detailed alternative text

We are actively working to improve these areas and welcome your feedback.

7. Accessibility Testing

We regularly test our website for accessibility using:

• Automated accessibility testing tools
• Manual testing with screen readers
• Keyboard-only navigation testing
• Color contrast analysis
• User testing with people with disabilities

8. Third-Party Content

Some content on our website is provided by third parties (e.g., payment processors, social media widgets). While we strive to ensure all content is accessible, we may have limited control over third-party accessibility.

We work with our partners to ensure they meet accessibility standards and will address any reported issues.

9. Accessibility Support

If you need assistance with any aspect of our website, we offer:

• Phone support with trained accessibility specialists
• Email support with detailed responses
• Live chat assistance
• Alternative formats for product information upon request

10. Feedback and Contact

We welcome your feedback on the accessibility of Zalandex. Please let us know if you encounter accessibility barriers:

• Describe the issue you encountered
• Provide the URL of the page where you experienced the problem
• Tell us what assistive technology you were using
• Suggest how we can improve

We aim to respond to accessibility feedback within 5 business days and will work with you to provide the information or service you need in an accessible format.

11. Formal Complaints

If you are not satisfied with our response to your accessibility concern, you may escalate the issue:

• Contact our Customer Service Manager
• File a formal complaint with our Legal Department
• Contact your local disability rights organization
• File a complaint with the relevant regulatory authority

12. Ongoing Improvements

Accessibility is an ongoing effort. We are committed to:

• Regular accessibility audits and testing
• Training our team on accessibility best practices
• Incorporating accessibility into our design and development process
• Staying current with accessibility standards and guidelines
• Listening to user feedback and making improvements

13. Additional Resources

For more information about web accessibility, visit:

• Web Accessibility Initiative (WAI)
• WCAG 2.1 Quick Reference
• Americans with Disabilities Act (ADA)

14. Updates to This Statement

We review and update this accessibility statement regularly to reflect our current accessibility status and ongoing improvements.