Last updated: 2/11/2026

Welcome to Zalandex. These Terms and Conditions govern your use of our website and services. By accessing or using Zalandex, you agree to be bound by these terms.

1. General Information

Zalandex is an online fashion and lifestyle platform operated by Zalandex GmbH. These terms apply to all users of our website, mobile applications, and related services.

By creating an account or making a purchase, you confirm that you are at least 18 years old or have parental consent to use our services.

2. Account Registration

To access certain features, you must create an account. You are responsible for:

• Providing accurate and complete information
• Maintaining the security of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access

3. Orders and Payments

When you place an order, you make an offer to purchase products at the listed price. We reserve the right to accept or decline your order for any reason.

All prices are displayed in your selected currency and include applicable taxes unless otherwise stated. Payment is processed securely through our payment partners.

We accept major credit cards, debit cards, and other payment methods as displayed at checkout.

4. Delivery

We aim to deliver your order within the estimated timeframe provided at checkout. Delivery times may vary based on your location and product availability.

Free standard delivery is available on orders over the threshold amount displayed on our website. Express delivery options are available for an additional fee.

Risk of loss and title for products pass to you upon delivery to the carrier.

5. Returns and Refunds

You have 30 days from the date of delivery to return most items for a full refund. Items must be unworn, unwashed, and in their original condition with all tags attached.

Certain items cannot be returned for hygiene reasons, including:

• Underwear and swimwear (if hygiene seal is broken)
• Pierced jewelry
• Cosmetics and beauty products (if opened)

Refunds are processed within 14 days of receiving your return and will be credited to your original payment method.

6. Product Information

We strive to provide accurate product descriptions, images, and pricing. However, we do not warrant that product descriptions or other content is error-free.

Colors may vary slightly due to screen settings. If a product is not as described, you may return it within our return policy timeframe.

7. Intellectual Property

All content on Zalandex, including text, graphics, logos, images, and software, is the property of Zalandex or its licensors and is protected by copyright and trademark laws.

You may not reproduce, distribute, modify, or create derivative works without our express written permission.

8. User Content

You may submit reviews, comments, and other content. By submitting content, you grant us a non-exclusive, royalty-free, perpetual license to use, reproduce, and display such content.

You agree not to submit content that is unlawful, defamatory, obscene, or infringes on third-party rights.

9. Limitation of Liability

To the fullest extent permitted by law, Zalandex shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services.

Our total liability shall not exceed the amount you paid for the product or service giving rise to the claim.

10. Modifications

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website.

Your continued use of Zalandex after changes are posted constitutes acceptance of the modified terms.

11. Governing Law

These terms are governed by the laws of Germany. Any disputes shall be subject to the exclusive jurisdiction of the courts in Berlin, Germany.

12. Contact Information

If you have questions about these Terms and Conditions, please contact us: